THE TRANSPORTER
Donnelly Truck Service, Inc. | Willmar, MN
Krista Jans | General Manager
If you have ever dropped a child or pet off at a new place you know the worry that can accompany putting your trust in someone you don’t know. This trust, whether we have realized it before or not, is put on those working in the trucking industry daily. These folks are not just ensuring an item will get from point A to point B, but they are making sure it gets there safely and in the same cared state it was packaged in.
Donnelly Truck Service has been in business for 47 years, with some drivers having been there nearly the entire time. Part of the reason truckers stay is the customer service they receive once they walk through the office doors, whether that is when they are heading out or returning from a long haul. “We want it to feel like coming home here before they go home to their families,” said General Manager, Krista Jans. Not only a truck wash, but a shower indoors allows the truck drivers to get freshened up, both for the road and for going home. And it isn’t just the welcoming atmosphere, but also the integrity and sense of trust everyone seems to carry for the important work they do.
“Transportation is not only 1 part of the product process but really 3 parts.” Krista expanded on this thought that a product is transported once it is grown or made, to a distributor or processor and once again when it goes to the store where we, the consumer, buy it. There the product has arrived looking the way we expect it—and that really is no easy task. The slightest action of braking too hard can cause damage like bruising on fruit. “When a product is put on a truck, a farmer has to have great trust in that driver and producer. It is a real relationship that has to be built up.” Krista shared.
With an upcoming employee health incentive program and a reliable consistency to deliver a product, Donnelly Truck Service is ensuring products are delivered throughout Kandiyohi County.
This full article was originally published in the Summer 2022 EDC Newsletter. Read the full article here
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